mjm m.

Absolutely the worst customer service I've encountered for years... a 1 out of 10. I ordered several plates that added to an existing set. The die lot on their Lenox Chirp Dinner Plate was blotchy and it had a small, blue permanent ink marking on the back (not on original). Drew told me to send him pictures of my original, side by side, with their plate and he would try to find plates in stock that would be satisfactory. It has been 4 weeks, 4 emails, 2 voice messages and a successful return of the defective plates to their customer care team and no one has bothered to even tell me that they are sorry that they don't have a suitable replacement.

Has anyone else noticed the corporate greed evolving with GolfNow? They have gone from offering serious savings, to hit and miss savings. Sometimes, the golf course actually has better rates if you book directly with the course. Also, in the past, GN would have no additional booking fees. Last year they started at about $1.50 per round, to $2.50 per round half way through the season and then finished at about $3.50 per round. With the roll out of their new rewards program for 2016, they are charging about $5.00 booking fee per individual round. That's $20.00 on a foursome. If that isn't enough, the rewards program has gone from truly rewarding frequent golfers, to maybe a break even after 50 rounds to slightly ahead after 100 rounds in a year. They have gone from a service to a rip-off!