M M.

Timing isn't their strong point, but neither is customer service. I placed an order and paid for expedited shipping. My order should have arrived 6 days later based on the information shared when the order was placed. It has now been 9 days and no glasses. In fact, no information on the glasses. I contacted customer service. They informed my it would be 24 hours before they could have an answer... I called back and still no answer... we working on 29 hours and no information from customer service. Unfortunately, this has become the norm with a lot of businesses, where they don't hold their end of the bargain. If you have no intention of shipping out within 4 business days, take that line off your website. I'm on a deadline to get these glasses and at the rate they are going, they won't meet it even though, it gave glasses.com twice the time they stated they needed to complete the order.

I really like your product. (once I actually receive my order) However, the rest of the service is making me question this decision. Production and Shipping are never what the website states. There is no communication beyond an email confirmation of the order. My order was placed Dec 10. The website stated it was still in production as of Dec 19 (even though when I ordered production was only to take 3 days) The order should have shipped out on the 14th as the website stated. I called customer service to learn the status of my order, Tuesday, Dec 19. I was told it would be sent overnight that day. I should receive it Wednesday, Dec 20. (Even though she initially told me she wasn't sure why it didn't ship on Dec 14 as it 'should have') The email I received stating my order finally shipped, says it won't arrive until end of day Thursday, by 8pm, Dec 21. Where's the customer service of simply doing what you say you will do?!?
PS. I know it is December; communication is key. Don't make promises you have no intention of keeping.
Side Note: This isn't the first time. My most recent two orders were not produced or shipped within the time frame promised.
I suggest if ordering from this company, make sure you have plenty of time, as the time frame stated, is not even an estimate.