MONA S.

I purchased a brand new washer and drier pair. It is top load, no agitator style. I made my decision after considering what I wanted in my next washer. I chose this particular model (GTW680BMMDG) because if the increased tub capacity and no agitator, giving extra room for larger loads. NOT! It turns out that "extra" room is a FARCE! You actually need to do smaller loads as there is not enough water to properly wash the loads. It doesn't even reach half full, even on "deep fill" setting. They sent a repairman out to make sure it was not defective. It worked as it was designed to, according to the service agent, but he also said they are a very POOR design, and that they don't work worth a darn. So I call them back today to tell them I am fully dissatisfied and would like some compensation to be put towards the purchase of a different model. They will not work with the customer at all. They say it works, nothing can be done. They don't care that their customers are unhappy and fully dissatisfied with their products. It's only important to them that they have your money for a machine that will not even work to do it's intended purpose. DO NOT BUY! I have over the years bought MANY, MANY GE products as I have always felt strongly that they were good reliable products at competitive prices. Well, I can say from here on it, it will be NO MORE! Thanks to the $#*!ty customer care/service, they will never see another penny of my hard-earned money! Anyone want to buy a used washer/dryer set?! 110% UNHAPPY customer!