Monika R.

I placed an order with Crafter's Market, which was supposed to ship within 2-3 business days. A week later, it had not shipped, and I wrote an e-mail to inquire whether there was a problem. The information that shipping was between 1-2 weeks suddenly appeared in red above my order on the Crafter's Market website. I wrote back, indicating that I wished to cancel the order, but received no reply. Again, I wrote, stating I would wait until the two weeks were up and then file a claim with PayPal. I received no answer. After 17 days past order placement and no reply from Crafter's Market, I initiated a claim with PayPal, receiving a refund within two days.
I find it worth mentioning that one cannot write a review on the Crafter's Market site, for good reason. The reviews are abysmally bad, and I am adding my own one-star evaluation here. This is not a good business to purchase from, but I have learned a valuable lesson: In future, I will look for a company's name on-line for reviews before placing an order.

After considering all other reviews and comparing them with my own experience with the Book Depository, it is obvious that different people have different experiences with this site, many of them negative ones, it seems.
My experience with the Book Depository has always been positive. Yes, books may take a while to arrive and no tracking is provided, but when there was an issue with an order, the staff has been consistently helpful and kind. Perhaps there is something to be said about approaching the customer service reps with less aggression when something is amiss. Kindness, understanding, and most of all patience go a long way and bring more desirable results than venting by complaining and blaming, both of which are evident in some reviews posted here.