I wish I could give negative star. I placed my first order on the site and I pre-ordered two albums on 11/29/20 (those albums are to release on 11/30 and 12/1, respectively). It's past the normal time frame and I didn't hear anything from the site and I didn't receive anything. I tried to get in touch with customer service a lot of times, but it's impossible. They only have robot customer service, which is a failed technology that could never really answer any questions. Finally, 30 days after my order date, I got the first ever response from a human representative through email, but to tell me that the poster of one of the albums was out of stock. I was already mad that they lied about their inventory; okay, I accepted that I would have no poster. Then they told me that album was out too and wouldn't be restocked until the end of Jan 2021. I couldn't believe I was this patient to wait. Since I heard nothing from this company again, I shot them an email near the end of Jan to check status. They got back to me early Feb that the other album in my order was out of stock (btw, they might answer your email at least 3,4 business days later in average or never answer at all). I exploded as that was a limited version album that had been sold out everywhere. Though the order was never shipped, they charged me immediately on 11/29/20. If they held the album for me, or they told me that they wouldn't hold it for me, I could ask for a refund and order elsewhere. When I questioned them through email, they tried to cover it up with different lies. I just checked their websites: now everything I ordered in my original order are out of stock, but again I heard nothing from them. They are a dishonest business that lies about their inventory, even S. M. Entertainment released a notice about it. I've had enough and just filed a credit card dispute. This company is insane!