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I bought many items from Lulus while I live in Canada, I did not mind paying shipping fees and customs, but when I received the items I was shocked by the poor quality and the deformed fitting that is not even close to the pictures they provide on their website. I called to complaint and sent them the pictures for their items, it took me over an hour of time to chat with the representiative that after long negotiations she offered to return them, without returning the customs for those items. It is so disappointing when dealing with a big company like Lulus to have this quality of ignorance and not taking the responsibility of their deffected items as if they were happy to get rid of it by selling it to their customers. I do not recommed buying from Lulus.
Tip for consumers:
Do not buy from Lulus, over priced, poor quality, does not match the pictures they post
Products used:
2 out of six items due to the bad quality
Nadine B.'s review of Lulus earned a Very Helpful vote
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Nadine,
Thank you for your review. We are so sorry to hear of your disappointment in the quality of the items you received. If you could please provide your order number, we would love to personally reach out to ensure you are feeling taken care of.
We look forward to your reply! Xo