Nancy C.’s Reviews of JustAnswer & more

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“JustAnother Scam is a better name for this company”

5/26/22

This is the most useless waste of money. Very misleading information on their website. I signed up for the service without even knowing and my account was charged right away. The question that I asked was regarding the IRS and they told me to contact the IRS website. HOW genius! What a joke. I cancelled my account and requested a refund within hours of signing up and was denied the refund. I absolutely hate this kind of organization!

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Nancy,

Thank you for reaching out & we're very sorry about the confusion.

JustAnswer is not the official customer service platform for the IRS. You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question. Furthermore, when you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.

If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.

We strive to give customers a great experience on our site so please let us know what we can do for you

Best regards,

JustAnswer Customer Care Team
Solutions@justanswer.com