I joined Care.com to try to find a caregiver for my elderly mother. As many have noted, the site is not easy to navigate and the phone function NEVER worked for me or the caregivers I contacted. What really frosts me is now, three months after signing up for what I thought was 1 period, I was charged an additional $45, purportedly because I had signed up for a Premium membership (I never knew this) and it is an ongoing subscription (also NOT CLEALY STATED). When I called to contest the charges, I was told it is the policy of Care.com that if there is no activity in the account for 30 days, getting a refund is not permissible. The company finally agreed to credit my account, but BEWARE WHAT YOU SIGN UP FOR AND KNOW ALL THE WELL-HIDDEN CHARGES! What a racket!