Thumbnail of user nancyh211

Nancy H.

Contributor Level

Total Points
171

2 Reviews by Nancy

  • Home Instead

3/9/18

The DeKalb IL location sent us caregivers who stole from us, used our washer and dryer to do their personal laundry, ate us out of house and home, and one caregiver did not even realize my mother's oxygen was not properly hooked up and she was without oxygen for 8 hours (was supposed to be on oxygen 24/7). And they fired ME because I complained about these issues and was therefore, "too demanding."

  • Care.com

3/9/18

I joined Care.com to try to find a caregiver for my elderly mother. As many have noted, the site is not easy to navigate and the phone function NEVER worked for me or the caregivers I contacted. What really frosts me is now, three months after signing up for what I thought was 1 period, I was charged an additional $45, purportedly because I had signed up for a Premium membership (I never knew this) and it is an ongoing subscription (also NOT CLEALY STATED). When I called to contest the charges, I was told it is the policy of Care.com that if there is no activity in the account for 30 days, getting a refund is not permissible. The company finally agreed to credit my account, but BEWARE WHAT YOU SIGN UP FOR AND KNOW ALL THE WELL-HIDDEN CHARGES! What a racket!

Nancy Has Earned 11 Votes

Nancy H.'s review of Care.com earned 6 Very Helpful votes

Nancy H.'s review of Home Instead earned 5 Very Helpful votes

Nancy hasn’t received any thanks yous.

Nancy doesn’t have any fans yet.

Nancy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user colonyc2
8/16/23

These people twice now have scheduled a interview that they didn't even call me for if they are...

Thumbnail of user jr273
10/27/17

For starters (this was years ago, but has rankled me EVERY time I see their ads) - the R. I....