Nancy M.’s Reviews of Lumiere Lamps & more

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Lumiere Lamps

Lighting

“Hacked”

2/7/19

Verified purchase

Someone used my information to place an order for almost $2,000 through your website.
It was very distressing.

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Thank you

Lumiere L. – Lumiere Lamps Rep Over a year old

Hi Nancy,

It was unfortunate that your card information was stolen and used to make a purchase on our website. But please note that this fraud was detected immediately and your order was cancelled. This is in no way our mistake as we do not have control over whose card details are being entered to make purchases. We were however quick enough to catch it after it was used, cancel the order and provide a response to your email in a timely fashion.

Please reconsider your review rating as it hurts startup companies like ours, especially when there it it not our mistake.

Thanks for your consideration and we hope you will consider us for your future home decor and lighting needs.

Best Regards,
The Helpdesk Team
lumierelamps.com