I was having a great experience with the Real real until they just lost my last drop off of consignment items. I see the items on the site, but they are not listed on my account page. So if someone buys them, I guess the money will go to someone else. So be careful. They are flaky. I am very disappointed. I thought this was a great way to recycle and be more eco-friendly. But there are a lot of employees who do not seem very attentive or professional.