I have had a horrific experience with last minute.com and please urge anyone reading this never to use them. The airline cancelled my flights twice. The first incident took 3 months to resolve to get transferred. The second cancellation - just two weeks before travel was not felt with in time even though the airline were happy to change. They would not contact the airline to discuss the booking. As a result I am having to travel three days earlier and sleep with five young children on the floor of the airport. It's a shocking horrendous experience.