Natalia O.

Be aware of this company! I bought a bundle with mobile and Xbox Series S just before Christmas 15/12/2021, both suppose to be as a gifts for my kids. XBox expecially bacause for my Autistic son. Xbox came with a port HDMI damage, and was not working from beginning. I realised this on Christmas day, and straight called Virgin Media about issue. They wrongly advised me that I should contact Exertis manufacture for exchange, them on the other hand after waiting ages for their response, said that they not deal with exchange, they only supply to Virgin and the Virgin is responsible for any exchange request. Back to Virgin, they still tried to take my time and saing that they will exchange. Firstly they sent of for exchange just a phone without xbox in it. I refused the package and called back to Virgin. They said there was a misunderstanding and they will do another one when the other will come back, I said yes- will wait. After 2 weeks of that situation I was still waithing for invastigation team to call me about all this case and compesation. Nobody bothered to call. Today is 2 months that the case is not resolved, I called today 15/02/2022 Virgin and guess what they said that they can't exchange the XBox, only phone. And if I want to cancel contract, I can. Was not sure if to cry or scream.
I was never that depressed in my life. My son started hurting himself because of that Xbox and Virgin was aware of that...
Please don't trust this company. I'm not going to stop on one bad review for sure! Bad experiance ever had!