natalias129

Natalia S.

Palo Alto , CA

Contributor Level

Total Points
80

1 Review by Natalia

4/15/22
Verified purchase

It was extremely difficult to communicate with Travis
and Alex. They are lying all the time. First about the tickets. I bought tickets to fly with my 90 years old mother. The tickets which I got had 45 minutes layover time in Dallas! It was not possible to change the tickets thru the agency. They charged me for $50 tips for travel agent Travis, who is absolutely useless. I called to airline directly to make the changes in itinerary. Finally, The itinerary has been canceled by airline in February. I didn't get the refund until I called directly to airline. The airline agency confirmed that refund wasn't requested by agency.
My recommendation is to save your time and money just stay away from this agency.

Tip for consumers:
save time and money! don't use them

Products used:
Still waiting for refund

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