It was extremely difficult to communicate with Travis
and Alex. They are lying all the time. First about the tickets. I bought tickets to fly with my 90 years old mother. The tickets which I got had 45 minutes layover time in Dallas! It was not possible to change the tickets thru the agency. They charged me for $50 tips for travel agent Travis, who is absolutely useless. I called to airline directly to make the changes in itinerary. Finally, The itinerary has been canceled by airline in February. I didn't get the refund until I called directly to airline. The airline agency confirmed that refund wasn't requested by agency.
My recommendation is to save your time and money just stay away from this agency.