Natalie F.

I signed up for the 1 week trial and after perusing the site awhile, found that it did not offer what I needed. I promptly canceled my subscription, but did not receive any email verification so, I investigated further and logged onto the LawDepot. Com site. Only there was I able to cancel my subscription and avoid the monthly charges. Further, I later began receiving 'promo emails' and while on the site, on my PC, the email unsubscribe link at bottom of the email sent me to an invalid indirect URL. I then called their customer support # and had to have an actual person do the unsubscribe for me. I discussed the inability to cancel the monthly subscription; he asked if I had used my phone and when I answered in the affirmative, the customer service rep informed that unsubscribing via phone does not work and further informed that they lack the capacity to give any refunds on subscription charges. Ah ha... no wonder the BBB gives them a 1.8 star rating.