I'm pleased to post that Glamour Mutt came to the rescue when my exchanged item did not make it to the supplier because it was lost in the mail. Elle called personally to apologize and assure me she was working on the issue. She contacted Susan Lanci and had a new harness expedited the next day. I learned Glamour Mutt is a small business that cares about its customers--it's refreshing that these businesses are still around, and I'd recommend Glamour Mutt for your pup's fashion needs!