Natalie M.

Poor poor poor, no assistance in store if ordered online. The website puts wrong items into my basket. I discovered once I went to pick up instore. Staff limited and fed up. No assistance in resolving the issues the brand created. Redirected to online assistance customer services. Spoke to Dayang sending all videos of fault and fact I was sent wrong item even though it displayed exact item in order, with wrong description. She failed to understand was incompetent did not sort my problem. Told me send it back and pay for postage. Lack emphatic and it's frustrating as the online experience was awful and put me off shopping online for ever. House of Fraser do not deserve to have clients. When running a sham of a store it's a
Mess have not respect or consideration when customers are purchasing as was needed for an event. I will be sending all items back for a full refund. Do not spend your money in this store and they need their staff to train in customer services and rapport. It's a disgrace and ashame. When I sent Dayang the video of the fault in their online page she still did not understand my query and was unable to resolve. As you can see I put the mid wash into basket and it selects black/blue but still has the mid wash misleading me that I am purchasing required item. This was discovered one I picked up. I sent the video to ensure they understood my query and when she first responded she did not even make sense in her communications. Attached below. This is the rubbish that has to be dealt with and customer online shopping experience down the drain. Brands like this ruin industries.