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Natalie M.

Portland, OR

Contributor Level

Total Points
80

1 Review by Natalie

  • LELO

2/26/22
Verified purchase

I am a sexual health specialist who tries different companies toys for review or to better educate my patients. I have tried two different products from Lelo. One broke after about a year of use, but just after the warranty expired. The other was physically uncomfortable (Tiani 3). I have had bad experiences with their customer service, and find this company to be quite overpriced for the market.
If you're looking for sex toys - there are other companies I'd recommend that are sex-positive, more affordable, and really care about their client satisfaction (as they should). Check out Dame, We-Vibe, Le Wand, Womanizer. Any product you're looking at on Lelo's website - you can find through one of these better companies. Will not be purchasing from Lelo again.

Tip for consumers:
Shop elsewhere. You can find better products for the same cost or less through other companies like Dame, We-Vibe, Le Wand, Womanizer, etc. etc. Lelo is a luxury brand that doesn't really care about its customers.

Products used:
Tiani3

Service
Value
Shipping
Returns
Quality
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LELO C. – LELO Rep

Dear Natalie,
Thank you for your honest feedback. We're very sorry to see you've experienced trouble with your devices.
Kindly note that LELO also has a 10 year quality guarantee which allows you to receive a 50% discount code that can be used on up to 5 products. You will be able to view more on our warranty here: https://www.lelo.com/support/lelo-warranty
We are also truly sorry to hear about your experience with the Tiani 3. As none of our devices should cause discomfort during use, please contact our LELO Customer Care team and provide us with more details so we can give you further assistance. Kind regards, Noa@LELO

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