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Nathan S.

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Total Points
183

1 Review by Nathan

  • AKKO

3/18/22

People. Listen. Do not get AKKO

Many of these 5 star reviews are fake, which is obvious. Generic names, 1 review. They are padding their reviews in order to get you to sign up and trust their company. I signed up because their ads are everywhere and although it sounded to good to be true, it seemed like a good deal. Well as the saying goes, if it's too good to be true, it is.

1st negative: they want pictures of all your devices and if they aren't right you won't be told until it's time to fill out a claim. If your pictures are wrong you'll be denied. Period. Again: they do not review your pictures, if they are wrong you WILL NOT BE TOLD THEY'RE WRONG. This is the experience of many people who have had AKKO. Search other review sites and Reddit for evidence of this. It's the most common complaint.

2nd negative: when it comes time to fill out a claim, they want more pictures. Your word isn't good enough, the pictures you provided at sign up aren't enough. They need more. Not a huge deal I guess but it's simply one more annoying aspect when you're trying to get your phone repaired.

3rd negative: response time is literally the longest response time of any company ever. Especially a company of this nature. Everything is done through email. It's terrible and takes roughly 24 hours. So if they email asking for pictures and you send them one, it will be another 24 hours before they respond again with the next steps. This is not an exaggeration. They are brutally slow. And if you're like me, your phone is your lifeline. If you break it, you have to get it fixed right away or you can't work. Luckily in my instance, my phone was still usable. But if it isn't? Oh well. Hope you have a spare while waiting for AKKO to actually respond. This is all before you ever get approved to get repaired.

4th negative: you don't get to choose your repair shop. AKKO does not have a list of companies they work with. They don't have a map or a network. They claim to work with any company who has over 4 stars on Google. But trust me, this isn't the case. AKKO would not work with my local repair shop despite them having a Google presence, Facebook presence and a Website with multiple 5 stat reviews. They wanted me to send my phone off to Samsung or drive an hour away to get my phone repaired by uBreakiFix. This was obviously a huge inconvenience especially when I was assured (before signing up) that they worked with "literally any repair shop who has over 4 stars on Google". That's a flat out falsehood. It was at this point I simply canceled my service. I don't play silly little games like that.

5th negative: customer service rep decided to get a little cute and snarky when I complained. I suppose I struck a nerve. That's okay, the truth hurts.

All in all AKKO is cheap but useless. Their process is brutally slow. They have a high rate of denying claims over pictures you take when signing up. They do not work with the repair shop of your choosing. You'd be better off self-insuring or going with a typical insurance plan that you get when you purchase your device. All in all, insurance companies make money off denying claims and banking on you never using the service. AKKO is no different. Proceed with caution.

Tip for consumers:
Stay away from it.

Nathan Has Earned 3 Votes

Nathan S.'s review of AKKO earned 3 Very Helpful votes

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