I'm afraid altho I got excellent service from Jamal after realising that Nimra miss-understood the meaning of GROUP BOOKING.
We wanted a group booking and was reassured that my brother will meet his group at Saudi airport, we then realised Nimras terminology of group booking wasn't a group, ud go single... Really really upsetting felt like we've been cheated.
No refund or compensation was mentioned.
Have explained my thoughts to Jamal. But damage is done.
Jamal was very supportive but that's about it.