N B.

The most horrible customer care ever.
While ago received shoes, that looked used. The offered me a refund but I never received because they said I did not contact them in time and should have contacted them on different channels. I have contacted them many times by mail and chat. And 90% of the times I did not receive a mail back. After a while I only receive a mail that the case is closed. The chat agents aren't helpful as well, they keep repeating the same thing, that I should've contacted them sooner (while I did) and telling me the time frame passed in which it could be solved, while it is their fault.