Nelson H.

30 minutes before the 9 seater automatic transmission minibus was to be delivered I was notified that they would be delivering a manual transmission. I paid quite a bit extra to be assured of getting an automatic as driving in London is difficult enough without dealing with a clutch. The van was delivered on time and everything was great except the stress of driving a manual around London. I have no issues except that when I contacted Nationwide they refused to refund the difference in price between the higher priced automatic that I paid for and the manual that they delivered. If you go on their site today, the price difference is 70 pounds, and the price difference was higher during the holidays. Their reluctance to refund the difference is really ruining an otherwise good experience. I never write reviews but this is ridiculous. Give me my refund!