The design and thoughts behind this baby food maker was great and looks very convenient and we bought this to prepare food for our son, but after 6 months of use, we realized how poorly designed it was and how bad the quality was too. The chopping blade piece would not hold still in the socket and a few times, it few out and scratched the bowl. And just a few days ago, during a blending session, 1 blade broke and came off. We stopped the machine as soon as we felt something went wrong and found the broken blade inside the food we were preparing.
Another not well thought design is the bowl itself. There's a part of the bowl that is designed to let steam and juice escape, but that part cannot be cleaned inside. There's only a tiny hole to let water in to rinse, but impossible to scrub and really clean the residue inside and with time, it becomes dirty and as much as we try to rinse it with soap, I'm sure there's a lot of bacteria that is form there.
The Hamilton Beach customer service was similar to the product. We thought they were helpful in the beginning, but only to be deceived in the end. Even though the product was still under warranty, they finally decided not to send free replacement parts and told us we need to buy them. Even though we bought it from a USA merchant, because we use the product outside of the USA, they void the warranty.
Dear Nghiem,
I am very sorry to hear that you were disappointed in our service. The experience you described is not characteristic of our level of customer service, and we would never want to cause any sort of inconvenience.
During your time with us, we had been in touch with you everyday since you placed the order and had made sure to request photographs of the diamond from the vendor the day you asked us to. Sometimes, it may take a little bit longer than 1 business day to receive the photographs.
I would like to assure you that all of our diamonds are guaranteed GIA certified. The GIA certificates for our diamonds are posted on our website, and our customers receive the Diamond Grading Report and the appraisal for their diamonds in their orders.
All feedback, whether positive or negative, allows us to grow and better ourselves as a company so that any errors that may have occurred will never happen again. When our manager contacted you, she really wanted you to accept our offer to provide you with a solution that would rectify the matter.
Our offer to provide you with a solution that will make you happy always stands, and we would love to hear from you again.