niallh10

NIALL H.

Contributor Level

Total Points
80

1 Review by NIALL

3/12/20

Wish I'd paid more attention to the negative reviews!
Bought a Mountain Equipment gilet from them which had to be returned. I followed the returns process by paying for the return postage and completing the return slip, but only received a partial refund as I "didn't send them an email first" otherwise I'd have received a full refund. Company stated I should have used the cancellation process rather than the returns process, so clearly they don't know the difference between a cancellation and a return. Staff not willing to discuss further and reverted to "it's company policy" and the partial refund still stands, so basically "computer says no". Tried speaking to their Head Office Manager but he didn't return my call. It's not the amount that's bothering me, but rather I'm left with a feeling of being swindled and that they don't care about customers. Will never use them again and will never recommend them to anyone. Companies which behave like this need to learn the importance of customers which are keeping them in business.

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