Nicholas Y.

I am a small business owner the printer i normally use is the hp1300 and i loved that printer truly a work horse. It finally went out and i decided its time to get a new one. I looked high and low could not find anything similar to it. I found refurbexperts.com and for 150 for the printer i thought good deal. I made a phone call and it went from 150 to 250 which at the time i was like OK fine when you don't have a choice and you need something price is not an option. Took a month to receive it which is understandable due to the pandemic. Opened it from the box and opening the cover for the ink it was hard to open and a piece of plastic came out. Initially it worked fine until it started chewing multiple pieces of paper, i spent more time removing the chewed up paper than anything. I called kevin and he redirected me to mike i guess who is the technician that fixes printers via email. I never got a response back i finally decided to make a phone call and they said the warranty is up... great. I told them the issue and they said that the roller is the issue which i did check it looks more worn out than my old one. Which makes me wonder your job is to fix printers, shouldn't the roller be the first thing addressed i mean it takes paper to print if it doesnt take paper whats the point!. Its like doing a oil change and not adding oil to a engine. And they even said oh its human error. My job is not to fix printers initially it should of been the first thing addressed.

Never do business with these guys

LACK OF COMMUNICATION!

INCOMPETENT IN PRINTER REPAIR!

At that point i just wanted a refund wouldnt give it to me. Then kevin kept talking over me and said they would send me a roller. Like are you $#*!ing kidding me. Lol what a joke

And then after i wrote this review on another site i got a email. Very professional btw.

DELIVERED

Signed for by: NNICK

If you look at the calendar you will see that from the 28th of May till the 13th when delivery was made you have 11 business days, so we were off by one day, certainly far off of the one month you claim, I guess you are entitled to make a mistake but nobody else is.

Have instructed Mike not to send anything to you based on your review below so that your review is accurate through your eyes!

As you will not buy from us again, we as well will not sell you again

IF YOUR EVER GOING TO BUY ANYTHING BUY IT NEW I WOULDNT TRUST THESE GUYS TO SHARPEN A PENCIL. AND THATS BEING NICE. IDIOTS. APPROACH IS SIMPLE IF YOU WOULD OF GAVE ME A REFUND DEDUCTED THE SHIPPING COST THROUGH THE REFUND I WOULD OF BEEN OK NOT AS UPSET. GOOD LUCK WITH YOUR SHOTTY PRINTER REPAIRS AND RIPPING PEOPLE OFF.