Nick L.

Again as stated like people below, stealing money. How is this even legal?!?!

Ordered an item, never shipped, cancelled the order, was issued a "credit". But the credit doesn't exist on the site, can't use it and they refuse to issue a refund.

Last comment from the service rep, was "Thank you for patiently waiting. We just received an update from the new management. Unfortunately, we were unable to reinstate your missing credit back to your account. We apologize for any inconvenience. As you are aware Beyond the Rack has recently gone through a restructuring phase under our new ownership and management group; we have made several key changes to our business model in order to build BTR back. Unfortunately, at this time we are unable to refund or provide a credit to any purchases/returns made or processed before May 24th.
We know this is disappointing on your part. I suggest you contact Consumers Protection in your local area to properly assess your situation and they will be able to provide you legal assistance on this issue."

AVOID THIS COMPANY AT ALL COSTS!