Nicole D.

I have never had a worse experience dealing with someone representing a company (a multimillion one at that). As someone who is a customer service rep, I am appalled by the responses I have received from Tinder.

I have been banned from using this app. You may be asking "why?" Well I'll be happy to inform you that I do not know. I went to scroll through, as I usually do when I am bored to find I've been banned. The screen simply states that I have "violated the terms and service and community guidelines." I'm shocked, as I indeed have read their guidelines. I have not violated a single one. My account is my account, I have nothing offensive anywhere, nor do I message people (so no offense or spam there). I have not tried to sell anything or promote anything either. So what did I do? Well I contacted tinders customer service email asking why I was banned. To which they (someone named Wayne) replied "we take violations of the Terms and Service and Community Guidelines very seriously." They go on to say that there are no appeals and I can never make one again. I ask again, I would like to know what it is I did that violated, as I'd like to know for my own volition. I receive an identical email, this time from someone named Sophia, except she included one sentence saying that she can't give me any information.

I respond that this isn't okay whatsoever. I have never once asked for my account to be reinstated, as all I'd like to know is what I've done wrong. I told them that this is poor customer service and that I HAVE read the terms and have violated NONE, hence me asking. I receive another email in response, this time from Ronald, who states that "they take violations of terms and services very seriously" another exact copy and more links to their terms, as if I haven't read them already.

I sent them a very detailed email, and I receive another exact email because they're too lazy to look into any claims or false reports people make? I told Ronald to forward me to the manager, because I'd like a response that isn't the same one, and I'd just like to fully understand, or at least be heard. In response to my asking for someone in charge, Mark so graciously sent an email stating that "they take violations to the terms and services very seriously…" adding in at the very end that they will no longer respond to any emails.

So I have been banned, and then ignored. And I think I know exactly why I was banned. I received a message from some guy who asked if I'd like to sit on his face (which I ignored) and then suddenly was banned the following day. Tinder for a fact condones poor behavior and sexual harassment from users. Any victim is punished by banning them and then allowing it to continue on. Anyone who tries to speak out is ignore and told all bans are final.

I hope your proud Tinder. You company promotes harrassment. Good job