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I placed the order on 10/18/2021 - $602. Delivery was promissed in 4-7 business days. Credit card was charged immediately.
I started contacting Customer Service - email, live chat, text, there is no phone - on 11/01/2021: order status or refund. Responses came day later:
"I understand and I apologize for any concern. Rest assured that one of our team has been requested to our appropriate department regarding on your concern. Sincerely apologize, this is not the experience we want you to have. As soon as they get information we will get back to you immediately. We are asking for your patience and understanding as we resolving this matter."
I keep contacting them every day - no resolution.
Tip for consumers:
Don't shop at Lord and Taylor, its gone
Products used:
None, still waiting either for order or refund
Nina C.'s review of Lord+Taylor earned 2 Very Helpful votes
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Empty.
Lord and Taylor online store doesn't fulfill orders but gladly takes your money. It's pathetic...
I returned two dresses value over $1'000 I have tried to contact them by email, text, chat no one...
