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Was called by delivery late Friday afternoon, but didn't have service and didn't hear VM till Monday afternoon, only to hear they wanted to schedule a place to meet a semi on Monday morning. Called back the next day to be told I needed to call the next morning. Wasn't able to call then, but did call later again. When I finally got ahold of whomever I needed to speak with they said it was being returned to the manufacturer due to my lack of response. (?)
Called customer service and requested a refund since it was being returned. Said it would be 3-5 business days after it arrived at the manufacturer and I would receive a refund. 2 weeks, never got it. Called again. Was told the same thing. Never got it. Emailed. Was told the same thing. 3-5 business days. Never got it. Did the live chat. The person said they would have an update on 3-5 minutes. 10 minutes later the message that I got was that my chat had ended.
A good place to lose a lot of money for nothing.
If I could give zero stars for this fraudulent website I would. Anybody know where I can report them?
Tip for consumers:
Don't be a customer
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Dear Nina H.,
We are sorry to know that we did not meet your expectations this time.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.