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Norman W.

San Francisco, United States

Contributor Level

Total Points
160

2 Reviews by Norman

  • Modernist Décor

2/1/22
Verified purchase

I was initially quite pleased with my black house-number sign, but after about a year and a half, it had gotten badly rusted. This was clearly no surprise to them as they had a Frequently Asked Questions section devoted to this very issue. They instructed to e-mail with photos documenting the situation, which I did. The initial e-mail bounced back as being "too large," so I resent it deleting all but two photos and much text, but still clearly documenting the situation. This apparently did not bounce back, but I still received no reply. After 10 days with no response, I e-mailed again to inquire why I hadn't heard back, and I also repeated this query via their proprietary in-house messaging service (which allows for no photos...). To date, nearly a month later I have received zero response. Just infuriating, really, particularly inasmuch as they are clearly aware of the issue and purport to be willing to remedy it.

Tip for consumers:
Many, including myself, seem to experience poor-quality products and terrible/non-existent follow-up customer service.

Products used:
House number sign.

Service
Value
Shipping
Returns
Quality
  • Gixen

1/5/20

I have used Gixen for many, many years to "snipe" auctions on eBay and have never had a single problem. This may be due in part to my subscribing to their "mirror" service, though my purpose in doing so was merely to support the service. While the added "insurance" this afforded was certainly an added bonus (I suppose), I subscribed almost from the beginning for the above reason. I highly recommend Gixen to anyone who wishes to snipe on eBay. I can't imagine you will be disappointed.

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