Needed one report. I subscribed and tried to cancel, but couldn't figure out how. Then life happened, and I forgot. For 6 months.
I only logged into this website once, but they kept charging me $50 / month, like clockwork. When I asked for even a partial refund, the response was terse and insensitive.
Every business in the world with this billing model needs to grow up. It is unethical to continue charging someone month after month when they aren't using your service. If I don't login, don't bill me. It is that simple.