N W.

I regularly purchase from them and goods arrive quickly. They look like the pictures of them and are usually of good quality and durable. Returns are handled efficiently

I've done four separate orders from Asos online. I usually order 10-15 items, expecting to send back about half. They have always arrived promptly and my refunds have always been processed quickly. This gives me the confidence to order in two sizes to find the item right for me as sizes can differ between different types of clothing

They do seem to be the cheapest to use but I've had about a quarter of the parcels I've ever sent stolen so I no longer use them. To claim on their insurance (which you have to buy) then you have to show what you purchased the item for, so if selling ebay items like me you can't get back the value of your item.

They are not concerned about thefts and seem to think that a 25 % loss rate is okay

Everything is okay if you want to keep all of the shoddily made strangely sized items they sent (six weeks to get order - sizes ranged from small to XL, I ordered mediums for all). The problem comes if you want to return anything. They send a prepaid label which isn't prepaid. When the post office and couriers refuse it they say 'oh just send them back' i. E. at your full cost. AND these are to Belgium - return cost is £50 +

If you try to do an online chat about it they just repeatedly hang up