I was trying to place an order during the CYBER20 promotion, and the order did not go through. I called the company and was connected to a woman who identified herself as Alexis and claimed to be a manager. She was extremely unprofessional and rude. She refused to honor the 20 percent discount despite the fact that their system failed to put my order through. This woman refused to give her last name when asked and hung up the phone when I asked to be transferred to someone higher up who could assist with this matter. I have placed several online orders with this company in the past, and was totally disgusted with her behavior. This is not how you treat customers. Buyers beware!
I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. I appreciate you making us aware of your negative experience. This matter will be brought to our management team in hopes of providing a better experience to our customers.
-Samsbeauty