Pam B.

Item collected 8th December, lost by 11th. I paid for insurance up to £1k so I thought I was covered. I sent lots of evidence backing up my claim. Claim showing as approved but still no money, in spite of numerous telephone calls. Every time I call, the pay date is put back further. We are talking £300.00 here so not unsubstantial. I am giving them until the end of January then I will approach The Small Claims Court. Don't touch UPS with a bargepole!

We called to book a job fitting 3 replacement taps and a towel rail. Was told the charge was £119.00 plus VAT but it was not made clear that was per hour! When we finally received the job sheet after numerous requests, we had been charged for 5 hours at a cost of £714.00 including VAT. 3 hours 30 minutes was the time the engineer was here, a real rip off. Go one minute over the hour, and it is rounded up to the next. We have logged a complaint but not optimistic of even getting a reply. Our next step will be to refer the company to Trading Standards as we consider we have been conned! Avoid like the plague!