Pamela D.

I ordered 2 yards of Liberty of London crepe de chine fabric during a 50% off sale, paying $31.75 per yard. After several days, I received an email informing me that my order was cancelled because the fabric is no longer available. I checked Fabric.com's website and saw the same fabric available at full price, $63.50 per yard. I emailed and called Customer Service and asked them to ship my fabric at the discounted price. They refused, but told me I could place a new order for the fabric at full price. I asked to speak to a manager, and was told that my request will be "elevated" to a decision making team and that I would be conacted withing 48 hours. I was never contacted. I called Customer Service once again and was told that my request was again being "elevated" and to expect resolution in 24 hours. I have not yet been been contacted though it's been days since the promise was made. Clearly, this is not a life or death situation--just an example of very poor customer service and perhaps a little bait and switch. Wish I could assign "no stars".