Pam H.

I ordered from Venus twice. 1st time early 2017, 2nd time November 2017 before a cruise. I ordered about 8 items the 2nd time. The quality was TERRIBLE both times. I returned all things except 1 piece in 2nd order. I was upset because I was going to have to go and reshop for decent items at the last minute. I returned of December 2017. January, february, March 2018 go by with NO credit made. I pay on the credit card account through them (Comenity) for items I DON'T HAVE because I have an excellent credit history with my cards. A year later I stop paying, account has NOT Been rectified. I had 2 items totalling about $65 (which was MORE THAN Paid), but had a bill of almost $400. Stopped paying after complaints, they refer to collection company that try to double amount for items NOT in my possession. IT's Extortion! All because they do not refund/credit as they are supposed to, they try to lose you in the shuffle and use Excuses! Never again. Filing claims. - P H