Paola G.

I placed an order for my Birthday dress over three weeks ahead even though it said "three day shipping". It had been three days past the delivery date and there were no location updates. I contact them and UPS and they finally shipped my package after I sent a list claim (they probably lost it and didn't notice it wasn't moving until I asked). The dress finally got here the Monday of my birthday party (a week after it should've) and unfortunately it was too big. I contacted them to see if they could ship a smaller size in time for the party (since the claim 2-3 day shipping and I still had 4 days to the party). They told me to place the order and they would monitor it. Two days later UPS still says they have not received the package. I have to contact them yet again and tell them it won't get here on time and if they haven't delivered the package I want it cancelled. The next day there is finally a location on UPS and they let me know it can't be cancelled and will get here on Monday when I needed it by Saturday. They have no idea where their packages are and both times they weren't shipped until I contacted them which is not something a costumer should have to do. Very disappointed in this company since they failed me with the delivery both times, once by OVER a week and only after I set up a claim!