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It has been very troublesome to get the Router, even though we didn't even need installation because it was already set up in our apartment.
The company canceled the scheduled appointment on their side without informing us because of missing information, that again, nobody informed us about. Then the company deleted our account - without letting us know.
We had to contact customer support every day and restart the same conversation over and over.
Most of the time we had to hold the line for at least 1 hour, a couple of times the line just got cut.
In total we've wasted roghly 8 hours with customer support.
In the end we didn't get the contract we wanted.
Overall the worst customer support experience I ever had
Tip for consumers:
Please don't. You won't get happy ever again. It's like this company steals tiny parts of your soul everytime you have to call customer support and hold the line for minimum 1h.
Products used:
The Internet package
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Empty.
6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till...
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