Ordered flowers for next day delivery. Supposed to be delivered by 1 pm. Called at 245pm because still not there. They said sometime between 1 and 6 pm. That day and night still no flowers. Next day - nothing. Called and emailed repeatedly and after twice they stopped answering my emails. Never answered my calls. Disputed through credit card company and they finally refunded my $75. Yes. Lowest price came to $75 with all of the extra charges. I'm on a fixed income so it was more than I should have been spending. Went to local florist and they handled it beautifully for less. On Mother's day weekend, so a busy time for them. Save yourself money and frustration and order from a flower shop local to the hospital you are sending to. This place is a complete ripoff.