Patricia M.

After purchasing my daughters prom dress from this company. Upon receiving the dress it did not look like the one we ordered. I tried to get some sort of Customerservice from this company but all they wanted to do was to give me 10% then 20% then 30% refund which I didn't access. I reported them tge tge international consumers affairs and that's when they decided to give me 100% refund. I spent $216 Canadian plus $73 to expedite the package plus $33 duty. I had to return the dress to New York for $67. Their 100% refund worked out to be $183 CAD. This dress cost more money and headache that it was worth. Please avoid this company if you do not want to be disappointed or stressed out.

I would have given them a zero if I could. I ordered my daughters prom dress from this site thinking it was a Canadian company. It was over $200 Canadian dollars plus express shipping fee. Prior to being delivered I received an email from dhl for an additional 3
$30 for duty if not the dress would not be delivered. Upon opening the package the beading which were the wrong colour start falling off and the dress did not look like the dress from the website. I reached out to their customer service and they advised me that I cannot send the dress back, they offered 10% refund which I refused, them 20%. Now they are offering me 30% and if I send the dress back it will be at my expense and it will also cost me 20% restocking fee. How can this be allowed? Where are the consumers protection from these vipers. Please do not waste your money. Support your local businesses. The picture on the left is what I received and the picture on the right is from their website.