Patricia M.

I ordered a large crossbody purse. With a code shipping was to be 3.99… when placing the order that's what it stated. When the order was processed, they had added a 2.99 " carrier surcharge " that I was not told about ahead of time. So in actuality it's a shipping charge making my shipping total 6.98 not 3.99. None if this was disclosed to me before the order was processed. I got the "large" bag and could barely fit my wallet in there let alone anything else! I called to return it and customer basically said I should have checked the measurements before I ordered it! The measurements were not even available and there was barely a product description! I told her I want to return it and get my money back and don't try to turn this around to make it my fault because of measurements that weren't there! I felt they were looking for an excuse to deny my return! ( and this is what they call " easy returns "? So she said she would send a shipping label within. 24 hours and there would be a 7.99 charge for the return! I was furious at yet another tactic LTD used to take advantage of a consumer! It came via FedEx so I asked them to schedule a FedEx pickup. She said FedEx would only pick up certain items and they would not pick it up! Are you kidding me? FedEx doesn't care what they pick up! It was LTD who just won't help the consumer by scheduling FedEx to come and do a pick up! I absolutely f despise being lied to, deception and underhanded surcharges and lack of cooperation from customer service and charging an exorbitant fee for a return! I should have researched further but they made sure the my mentioned that shipping was in USA. Products however come in from China into a US location but this company is not based in US., another deception! This company will take whatever money that can from you and hide the surcharges until it's too late to cancel then charge me 7.99 for an " easy return " policy! LTD is not honest and is a rip off! DO NOT BUY FROM LTD COMMODITIES!( unless you want to get shafted!)