Their website says if they send you the wrong item (which they did), they will ship the right item as soon as UPS picks up the RMA'd item. After UPS picked it up, they sent an email saying they will only ship once they receive the item back... they cannot even adhere to their own published rma policies. They advertise that you don't need to pay tax. Oh really? I wonder what homedepot has to say about that given the fact that ALL of your stock items drop ship through their company! I will make sure to let the California Attorney General know about your advertisement. If anyone knows the address of the company owner Brian Chelette, please let me know so I can pay someone to leave a flaming pile of crap on his doorstep.