Paula S.

Level 1 Contributor

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3 Reviews by Paula


They took my parcels and rejected forwarding them
I used forward2me to make my customers in the UK comfortable to return their orders to an address in United Kingdom instead of sending their returns abroad. After Brexit forward2me received about 10 parcels returned by my customers and after they received these parcels, they closed my account without any prior notice by raising untrue allegations and they simply kept my parcels and refused to forward them to my address. After they closed my account they went silent on my emails and they continue accepting parcels sent to my forward2me address. I am now in serious trouble because I don't know who returned their orders and I am unable to issue refunds to my customers for the returns, because forward2me refused to forward the parcels and I did not receive the returns and I have no access to my forward2me account to be able to determine who returned what. Because of forward2me I have lost my reputation and my parcels, I am unable to issue refunds to my customers because they kept the returned parcels and I have no clue who returned their orders for a refund. They asked to send a proof of payment for the parcels, but all parcels are returns which have been sent by my UK customers for a refund, there is no proof of payment. They don't care and they simply closed my account without prior notice, they took my parcels and they still keep accepting parcels returned by my customers after they closed my account. They say they have to make sure the senders of the parcels have been paid, but the senders do return orders for a refund, they won't get their refund because of the ignorant behavior of forward2me. I run in serious trouble because I have no access to my forward2me account to see who returned an order for a refund, they refuse to forward the parcels and I am unable to issue refunds to my customers which is now causing a lot of problems. This is a real nightmare. Forward2me please forward my parcels to the given address, to make us able to process the returns sent by our customers and to be able to issue refunds. Please look into this further, I was in contact with Clara and I ask you to ship the received parcels, returned by my UK customers to be able to check the returned goods and to be able to issue refunds to my customers. I am willing to update this review if you are willing to solve this issue.

Products used:
Parcel Forwarding Service but they have stolen my parcels

Tracy T. – Forward2Me Rep

Hi Paula,

I'm really sorry we are unable to identify you as a customer from this reveiew, please could you email me personally at so I can identify your account and resolve any issues you have with our company.

Please note forward2me is not a scam, we are a legitimate company who has been in business for over 10 years and have thousands of happy customers.

I hope to hear from you soon so this matter can be resolved.

Many thanks,

Kind regards,


Vender Services Ltd. is the former PPAY Inc. run by the canadian David Philip Webb aka Philip Arcand who spent many years in custody FTC Case No. C01-1593P for running credit card scams.

In our 18-years business time, the worst decision by far, to sign a contract with this people (A contract that they have not fulfilled at all), they have done incredible damage to our business.

In the beginning, they are very friendly and make you believe everything. But once you sign the contract, they become rude and do not know anything about dealing with the clients.

- We have never received a single cent from them since we signed the contract.

- We had to pay 1500 USD for setup fees.

- When I thought their gateway was working, their gateway had a very high decline rate, as a consequence, many of our clients have left us, including clients that were fixed for years. These rejections we believe are due to their illegal business practices. They offer credit card processing services to illegal companies like unlicensed online pharmacies and other illegal high risk businesses. It seems to me that banks and card networks have red flagged their companies, that's why they frequently come up with new companies in different countries to hide their fraudulent business scheme. They sign up for STRIPE.COM accounts and they behave like a legal merchant but they give access to other companies, making charges on the credit cards of other clients. This is called credit card factoring and it's illegal. For example, when we had started with them, the charges made on my customers' cards appeared in the name of a company called KHITOMER.CA and later PPAYINC.COM. This resulted in many confusions because the clients did not know where the charges had come from.

At this moment, they have us retained more than US$ 70,000 and they of course no longer respond to emails, skype, anything.

The same thing that other merchants describe on the web has happened to me. I hope this review helps you get away from these individuals.

If you are reading this, it is because we have not received a single penny from David Philip Webb aka Philip Arcand who is also the owner of this new company called Vender Services Ltd.

I will do everything possible and impossible to recover our money. I'm in talks with my lawyers and the law enforcement and criminal investigators to take legal action against these criminals. For more informations please search the web for PPAY Inc. and both companies have been registered by the same Canadian who spent over 10 years in custody for running the same scam scheme as described above. He will take your funds and freeze your "merchant account" for no reason and run off with your hard earned money. AVOID!

7/3/20 is the former PPAYINC.COM a payment processing company who offers credit card processing services to the high risk industry with the only intention to run off with the collected funds. If you make a deeper research on this company and the people behind it, you will conclude that these people are not trustworthy because they ruined the lives and business of many people. The director of General Dynamicx Inc. Incorporated in Canada and United Kingdom is David Philip Webb aka Philip Arcand who is a sentenced criminal who already spent over a decade in custody for running scams. AVOID!

Paula Has Earned 6 Votes

Paula S.'s review of Forward2Me earned 5 Very Helpful votes

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