Typical of our terrible experiences with this very poorly managed shipper. But since they are the delivery firm the merchant uses, we reluctantly ordered. Based on prior experiences where driver simply drops off item and drives off or they often fail to let customer know there is a delivery, we instucted merchant at all costs NOT to require signature as no one available daytime. Merchant confirmed that. Well, got a tracking email said "attempted delivery" but no one available. On the call to customer serice, was told that's because there MUST be a signature or nothing could be done. They suggested a work-around, eventually, in an extended frustrating call: just "sign the delivery ticket" to say just drop off, - but no ticket was left. When we asked to talk to a supervisor, about his unsatisfactory answers agent "James" put on hold and then switched to a customer survey and then they hung up. Saved best for last: we since discovered that there never was a signature requirement for this after all. Wow. Oh, yeah, we still don't have the goods.