paulb2297

Paul B.

1
Level 1 Contributor

Contributor Level

Total Points
349

3 Reviews by Paul

498 Views
2/4/21

Incompetence & lies... where do I begin? Called a few weeks ago to inquire about a money (cash management) account AND a brokerage account. First rep I spoke with on the phone told me only "soft pull" and LexisNexis report. Second rep was clueless. Opened a brokerage account last week. Opened money account this morning. Called this morning and spoke to third rep who confirmed they pull both chexsystems & EWS report! "Dear Sofi... you just applied for your bank charter license! You're not GOOD ENOUGH to pull those reports!" And if a customer asks you point blank if you pull chexsystems and EWS, your reps better have that "basic knowledge" that most bankers and advisors learn in their FIRST WEEK OF TRAINING! TD Ameritrade, Etrade, Fidelity, Firstrade, Tradestation, Tastyworks, Robinhood, and Webull do NOT use either Chex or EWS reports or their brokerage accounts! Hell... even the personal banks I keep my money in that are established who have been in business for 10 to 15 years or more don't use either of those reports! I guess Sofi thinks "they're special"? At any rate, I immediately closed BOTH accounts down after learning of Chex & EWS pull. And by the way... their investment reps like to play games on the phone and will answer a call and mute it and not say anything so that you'll have to hang up and call back! Average wait time is almost an hour! This doesn't even include the multiple times I was hung up on! Invest at your own risk with shady morons!

Products used:
Money & Invest

6.4K Views
12/8/20

I've never seen so many 4 and 5 star FAKE reviews in my life! Both here AND on other sites! Absolute garbage! Every person I've chatted with online, or people I know have tried Chime and almost ALL have experienced the same problems I've experienced! First off, the people who respond to your live chat or email are in a foreign country! Second, they DO NOT understand the English language very well! HUGE language barrier! Third, Chime's own employees don't even know, let alone comprehend the legal language inside THEIR OWN CARDMEMBER AGREEMENT?!?! ( YOU HAD ONE JOB) They are extremely lazy and completely incompetent! Everything you see and hear is a LIE so that you'll give them your money! Once they have your money, you're screwed! Use your mattress not these idiots!

416 Views
9/13/20

DO NOT BUY ANY OF THEIR SOLIS X, OR SOLITE LITE DEVICES! IF THEIR CUSTOMER SERVICE AND TECH SUPPORT ARE LAZY, ENTITLED, AND WILL TALK/EMAIL YOU IN A CONDESCENDING WAY! THEIR MOBILE APP DOESN'T EVEN WORK FOR WHAT IT WAS INTENDED FOR! U.S. CITIZENS CAN'T EVEN BUY DATA ON THEIR APP CAUSE THE BUTTON FOR THE U.S. DATA PURCHASE IS GRAYED OUT AND DISABLED! BUY FROM A MORE REPUTABLE COMPANY LIKE NETGEAR! YOU'VE BEEN WARNED!

Paul Has Earned 5 Votes

Paul B.'s review of Sofi earned a Very Helpful vote

Paul B.'s review of Chime earned 4 Very Helpful votes

Paul Has Received 2 Thank Yous

allenw375
Allen W. thanked you for your review of Chime

“Same problems... Watch. https://youtu.be/fOmdV_VAIXg”

willd136
will d. thanked you for your review of Chime

“Good info. Very helpful”

Paul Has 1 Fan

ronm344
Ron m.
14 Reviews
29 Votes

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