Paul M.

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GlassesUSA

Eyeglasses

“Shipping issues”

7/3/22

A year or so ago I ordered a pair of sunglasses from GlassesUSA.com and information I was given to track via, I believe DHL, was useless. All I got was when "EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING." I hung in there and the glasses finally showed up. I'm experiencing the same identical issue this time with 2 pair of glasses, the glasses were shipped according the email I received, Tuesday, May 31st. I get the same message this time, "May 31,2022 5:35am EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING." It's now June 3rd and I'm still getting the same message. I called them today and here's what I was told by the lady at glassesusa.com, on May 31st the 2 pair of glasses left production and were transferred to the sorter, whatever the hell that means. Although the email said my glasses were on the way they apparently are not. The lady at glassesusa.com said I would see an update on DHL's website sometime this evening when they update and I'll see that the glasses are moving toward the east coast. This is BS, $500.00 and I have to put up with this. No more orders for me at glassesusa.com. I'll go to my eye doctor and get them because I know I'll have them in a week to 10 days. Glassesusa.com says shipping is 7 to 10 days, so the email said they were shipped on May 31st and I'm holding them to that and on June 10th I'll refute the charge on my credit by saying I never got what I ordered. My concern is were these glasses shipped from China since they're using DHL Worldwide? I don't know. We'll see. My advice, caveat emptor!

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James S. – GlassesUSA Rep Over a year old

Hi Paul,

We’re sorry if you are experiencing any delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Free standard shipping can take from 7 - 10 business days. According to the tracking details, your glasses are in transit and en route to you with an estimated delivery date of June 9,2022. The tracking details are available at: https://www.glassesusa.com/tracking/search/

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com

United States Flag Store

Flags

“This order is to replace an order from a week ago I...”

2/12/22

Verified site experience

This order is to replace an order from a week ago I have yet to receive and it's current location is unknown. This is the fault of FEDEX not the seller. US FLAG STORE has been very good about this. I just pray I get this next flag that I just ordered. Hopefully it will be shipped via UPS.