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Paul R.

1
Level 1 Contributor

Contributor Level

Total Points
265

3 Reviews by Paul

  • Night Owl

9/13/20

Purchased Night Owl 4 camera system from Costco. Package clearly showed Audio capability. It wasn't till the system was completely installed that it became apparent there is NO Audio capability. This was an extensive and expensive installation to complete, so I could not simply pull out the unit and return to Costco. Attempted to contact Night Owl and they refused to respond. Then, experienced connectivity problems with remote software for my PC. Again, attempted to obtain support - Zero. Recently tested them with the simplest question of all "which version of remote software is your most current?" Again, no response except the same thing they always do which is send an email asking for ALL my registration information again and again... it's all the same stuff they require when you first register the product, though they act like they don't have it. I fell for this a couple times then stopped, since they never respond Except that usually they send an email a week later asking me how Great their support was. It should be noted that Costco stopped carrying this in their store.

  • Pro-Form

8/14/20

Purchased Pro-Form Coachlink E9.0 Elliptical from Costco.com. Went with Costco as a trusted provider. After a month of use (and getting past their sleazy attempt to force purchasers to sign up for IFit) the unit began to produce a load "click" on each revolution. The click volume increased as ramp was raised. I attempted to contact tech support at Pro-Form... insane hold times so wrote long description of problem to them via their web site service request. Received immediate response from automated email saying they would have someone contact me, so I know they received my request. No one ever contacted me. This was back in March, 2020, Have made numerous attempts since then, as the problem has continued to worsen, and the exact same "no response". It is now August, 2020. Called Costco.com however their "phone tree" does not support their exercise equipment and they say to contact manufacturer. There's your classic vicious cycle! Left message at Costco.com and so far no reply. I feel they're going to wait until the unit is out of warranty and then tell me it's out of warranty. I do of course continue to get emails and even one postal asking if I'd like to purchase extended support. Like that's going to happen. Seriously considering taking the unit to local Costco and dumping it on their front porch to deal with. So disappointed.

  • Klockit

3/12/20

Purchased Grandfather clock components. Shipped wrong component pack, and refused to correct their error. Said I was on my own. They NEVER, and I mean NEVER respond to email support requests, even though they post their tech support email on website. If you call, prepare for many hours on hold, and if you get through, they're just going to say they can't/won't help you. Buy elsewhere.

Paul Has Earned 5 Votes

Paul R.'s review of Pro-Form earned 2 Very Helpful votes

Paul R.'s review of Klockit earned 3 Very Helpful votes

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