Penny M.

Easy to order; and your selection of items in the catalog were great.

After receiving NUMEROUS solicitations to purchase merchandise, I ordered a dress from Creation L. Months later, I received it; and it was too big. So, I promptly sent it back in its original packaging with the proper paperwork and requested the same dress in a size smaller. On 5/12/22, I received an email acknowledging receipt of the dress promising the smaller size in 4 - 10 business days. A month later I emailed customer service asking for an update. Then, I was told that the dress would be shipped on 10/29/22. Obviously, they advertise merchandise that they simply do not have to ship to unwary customers. Avoid this vendor!

I foolishly let a customer service rep convince me to buy into a Stauer "platinum" program. The very first time I tried to use a discount, I was unable to make a purchase. So, I wasted money on THAT privilege. Also, I recently gave a jewelry set that I bought from Stauer to a friend for her birthday. The clasp was broken. It was so embarrassing. Last but not least, every silver item I bought from Stauer almost immediately turns black. Most silver jewelry has to be cleaned periodically, of course; but usually not within the first 10 minutes one owns it.