Peter M.

I have been an Amazon Prime member for years now and up until recently, everything was going really well. I have noticed a sudden change with their shipping performance. I am still a Prime member and placed a few orders using the offered "guaranteed next day delivery". Not only did the items not arrive the next day, but I was told by Amazon that they wont arrive for another 4 days! Lucky I did not have to pay for shipping, but I have to say I was shocked at this turn of events. I will take this as a warning to myself, not to buy essential products anymore from Amazon and to just drive to the store to ensure I get what I need, when I need it. Its really a sad situation and disappointing turn of events.

I am Canadian and have purchased numerous suits from this site. I have always liked the fact that they are a Canadian company (Vancouver). I dropped by the bricks and mortar store in Toronto to get my measurements taken for my inaugural purchase. Purchase since the first have been great - good quality fabrics and of course, made to my measurements. Unfortunately, their website is only in USD so what seems to be a good price, turns into a horrible price after conversion. The company is clearly focused on the US and doesn't care about Canadians. Other US retailers (Amazon etc,) either have Canadian websites, or they have Canadian prices. Not Indochino - and this means, I will not longer be purchasing my suits from them...

Check it out: http://www.thestar.com/news/gta/2015/10/27/humane-society-of-canada-in-dogfight-to-keep-tax-free-status.html

Enough Said!

I take a plethora of vitamins etc and have done a lot of online research on both Canadian and American vitamin websites. This site is up there as one of the best. It doesn't have the best user interface/design but it makes up for that with good deals, pricing, and really fast shipping. I highly recommend.

I have been a long time shopper at Beyond The Rack (BTR). The fact that they are a Canadian company (Montreal) always helped. However, I have some recent concerns. #1. They have subtly shifted their supply chain processes so that it is much harder for you to track your package. In the past, my guess is that after the online sale was over, the supplier would send all goods to Montreal and then they would be shipped to Canadian customers. Canada Post tracking would kick in once it left BTR warehouse. I have my own issues with Canada Post but their tracking system is pretty good and you could easily get to the tracking via the BTR site under "Track Your Orders" Now, that is essentially gone and you basically get nothing anymore except for an occasional email that may tell you that your package has left their Las Vegas distribution centre. The tracking number posted on the BTR site no longer link to anything - even though the package still gets delivered by them.
#2. Due to perceived change in supply chain - shipments have been taking much much longer to arrive. What used to take 2-4 weeks now takes 4-6 weeks+ Very disappointing and my last two orders have taken so long that I have been getting $10-$15 apology credits to my account.
#3. No loyalty program. I have spent thousands on their site over the years and nowadays, there is much more viable competition.

I am on the edge of ending my relationship with BTR

I have ordered watches from these guys in the past - four in total including Cartier and Rolex. Decent quality watches. Here is the catch - I have a VISA card that I only used for these purchases - nothing else - I have never pulled the card out in public or used it for any other purchases and lo and behold the card gets compromised for over $10,000 in fraudulent charges! Unfortunately this means I will never ever order from this site again - either they are fraudsters or their server security is crap - so you may end being happy with your purchase but your credit card issuer wont be! Buyer beware!