I refinanced my home loan in 2019 and the company sold the loan to Caliber. Over the past year as interest rates were falling I contacted Caliber twice through their website about refinancing at a lower rate but never got a response. I recently talked to another mortgage lender and started paperwork for a refi with them. Caliber sent me an email after receiving a payoff request and asked me to get a refi quote from them. I was reluctant but decided to go ahead and supply all the information they requested (which they already had). I got a quote very quickly, for. 25% over what my current mortgage was, and 1.25% over what the other company was offering. I wrote back to Caliber and told them that the offer was not only stupid but insulting. Their reply was that I should contact their refi dept. with any questions. I replied that this reply was just as stupid and insulting. My latest reply from Caliber was to tell me what my payment amount for the month was and when it was due. Automation can be a useful business tool to stay profitable and up to date to your customers needs. This is just another example of a service based company providing poor service because that's the most profitable business plan for them. They will not receive any more business from me and I don't recommend doing business with them.
We're so sorry that one of your plants didn't make it! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. Again, we do apologize for the inconvenience this caused.