The positive thing about Laithwaites is their range of top quality wines. However, their customer service is awful. I have had a number of issues and as a result closed my account and I will not use them again. When there is an issue (one example is taking a payment out of my account and saying they don't have a record of it, and then no one responding to my e-mails or calling me back in trying to resolve it).
Hi Philip,
Thank you for reaching out to us. To take care of this, we’ll need a few personal details (such as the email address associated with your account). For data security reasons, we’re unable to discuss on our main page but please call or email us, so we can help you with this issue.
https://www.laithwaites.com/jsp/customerservice/common/contactus.jsp